My travel to Phuket

I had visited Phuket 2 months ago and I am very impress by the customer service rendered by the locals over there. Be it hotel, restaurants, shops, their employees are always bring on their smile at all times, be it how difficult a customer is. They will never say no straight away and they will done their best to serve our needs.

Now I will break into different industries and tell you what I had seen.

1) Hotel

I will over there considered on the perk season and the room are full (although we had book in advance). Without questions, the hotel manager called another hotel and help us source for another room for us to stay. But I had decided to stay over at this particular hotel, I refused. The manager patiently explain to me and in the end, he promised us that he will get a room for us and ask if I could wait until 12pm local time (although I reached there at 9.30am). At all time, the manager did not even show a single sign of frustration and politely thanks us for being understanding.

2) Shops

The sale person listen carefully what is the items that I want to find. Not forgetting the smiles, they attended to me like I am the king in the shop. When I like a particular item in the shop but prefer another colours, and the shop doesn't have it, without questions, the sale person call another branch to check if they have the available stocks. All this is done without me asking t hem whether other branch have the stocks. This really makes my day.

At the local flea market, the people there is also not pushy and welcome me to visit their shops. Although sometime I did not purchase anything from them, and they still say these words " Thanks you for visiting, hope you will come again".

3) Restaurants

Some of the restaurants there does not charge service charges, their services extremely very good. They are very attentive and whenever I need something, They will come to us immediately with a smile, asking what they can do for me. And the speed they serve us is very fast. In the end of my meal, I tips the waiter for a good service rendered.


Why Am I writing about Phuket while I supposed to say about customer service? The reason is very simple, I personally feel that the customer service in Singapore is not improving as fast as Phuket and I will be using this as a guideline to see if the customer service of a particular store is up to my expectation.