I went to Borders at Wheelock place on Monday 18 Dec 06. I couldn't find the books that I am searching for, I went over the information counter and asked the counter staff.
She ask me to write down the book name and help me search through their computer and found it. I thought she will just write down the place where I can find it, instead she brought me to the place where I can find the books and said to me: " The book you are searching for is here but only a few left".... After which, I search the book over the shelf and found it.
After browsing through some of the book and decided to purchase them and I queue up to make payment. After making payment, the cashier ask for the next customer who is queuing behind me.
What can I feel from visiting this shop:
1) The ambiance is good and the music is not too loud. (2 positive point)
2) I am very please with the information counter staff whom make an extra effort to bring me to the shelf which I can find my books. But I feel that she can done more by helping me get the book for me instead of me searching for it. (1 positive point)
3) Over the cashier, she is busying with lots of customers, and she is quite attentive to what I had purchased. And her movement is fast. But I feel she can done better by saying this words:" Thank you for coming and have a nice day". (1.5 positive point)
Total Point = 4.5 points
Conclusion:
Borders is a nice place to visit and their staff are friendly and helpful which I enjoy my stay there.
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2 comments:
Aiyah, the counter staff already went the extra mile for you, and you still think it's not enough. Relax a little lah. Haha...
Aiya, I already say their services not bad liao lor...
This is just a recommendation to bring them to the next higher service standard.
If want to improve, then go over the best, why second best?
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